Support
Connection help, without the guesswork.
AnyPane is pre-release. There is no public download or public TestFlight link yet.
Start with SSH
- Create an SSH connection with the server address, port and username.
- Choose a password or supported OpenSSH Ed25519 private key. RSA keys and keyboard-interactive/OTP are not supported.
- If needed, select one SSH jump host.
- Confirm the server’s SHA-256 fingerprint through a trusted channel before accepting it.
- Add the connection to a workspace to open a terminal.
Connect a VNC desktop
Create a VNC connection with the address, port and password. Apple Screen Sharing / MS-Logon also requires a username. Prefer an SSH tunnel; direct VNC traffic is not encrypted. VeNCrypt/TLS is not supported.
Use a local forward
Select an SSH connection, then set a local port and remote target address and port. Start the forward and check its status. Only loopback listeners are supported; stop the forward when finished.
Troubleshooting
- Connection refused or timed out
- Check the address, port, server service, VPN/network route and firewall. Verify access using your own authorized environment.
- SSH host key changed
- Do not bypass the warning. Independently verify whether the server key was legitimately replaced before updating trust.
- Authentication failed
- Check the username and supported credential type. Never email a password, private key or passphrase.
- Disconnected after backgrounding
- iOS/iPadOS does not guarantee persistent background connections. Return to the app and retry manually.
- Pane closed but connection remains
- Closing or detaching a pane does not disconnect it. SSH sessions belong to a workspace; VNC sessions are shared between workspaces.
Before sharing a report
Include app version, OS version, device type, protocol, steps to reproduce and a sanitized error message. Remove hostnames, IP addresses, usernames, terminal contents and desktop details from screenshots or diagnostics. Basic diagnostic redaction is not a guarantee.
Current limits
No SSH Agent, ProxyCommand, multi-hop jump chains, Remote Forward, SOCKS, SFTP, RDP, audio or session recording. Automatic reconnection is not a current UI feature. External server interoperability and full device/input testing are not yet release-certified.
Minimum systems: iOS/iPadOS 17 and macOS 15.
Contact
Planned public support address: [email protected]. Mailbox readiness has not yet been verified; delivery and replies are not currently guaranteed. Do not send sensitive information.