Support
SSH and VNC connection help
Set up your SSH and VNC connections, troubleshoot common issues and get help with AnyPane.
View on App StoreFor iPhone, iPad and Mac.
Start with SSH
- Create an SSH connection with the server address, port and username.
- Choose a password or supported OpenSSH Ed25519 private key. RSA keys and keyboard-interactive/OTP are not supported.
- If needed, select one SSH jump host.
- Confirm the server’s SHA-256 fingerprint through a trusted channel before accepting it.
- Add the connection to a workspace to open a terminal.
Connect a VNC desktop
Create a VNC connection with the address, port and password. Apple Screen Sharing / MS-Logon also requires a username. Prefer an SSH tunnel; direct VNC traffic is not encrypted. VeNCrypt/TLS is not supported.
Use a local forward
Select an SSH connection, then set a local port and remote target address and port. Start the forward and check its status. Only loopback listeners are supported; stop the forward when finished.
Troubleshooting
- Connection refused or timed out
- Check the address, port, server service, VPN/network route and firewall. Verify access using your own authorized environment.
- SSH host key changed
- Do not bypass the warning. Independently verify whether the server key was legitimately replaced before updating trust.
- Authentication failed
- Check the username and supported credential type. Never email a password, private key or passphrase.
- Disconnected after backgrounding
- iOS/iPadOS does not guarantee persistent background connections. Return to the app and retry manually.
- Pane closed but connection remains
- Closing or detaching a pane does not disconnect it. SSH and VNC sessions belong to the workspace that opened them.
Before sharing a report
Include app version, OS version, device type, protocol, steps to reproduce and a sanitized error message. Redact hostnames, credentials and remote content yourself; the app does not sanitize screenshots.
Current limits
No SSH Agent, ProxyCommand, multi-hop jump chains, Remote Forward, SOCKS, SFTP, RDP, audio or session recording. Automatic reconnection is not a current UI feature.
Minimum systems: iOS/iPadOS 17 and macOS 15.
Setup guides
Contact
Support: [email protected]. Do not send sensitive information.